5.12.2019 / ATHINAIS Cultural hub
Service Design for the Public Sector
We are transforming the digital public service experience.
Join us now and live how we can all make it happen.
What is Service Design? How can we use Service Design tools and methodologies to transform the Greek state with the catalytic power of digital technologies? How can you contribute to transform how the public sector designs and delivers its digital services to everyone?
GRNET – The National Infrastructure for Research & Technology, the Ministry of Digital Governance, the European Commission’s ISA² Programme and the National Center for Public Administration & Local Government are co-organizing the first of a series of Workshops titled “DigiGov Sessions” which will be held on Thursday, December 5th, at Athinais cultural hub The workshop features keynote presentations by internationally acclaimed speakers, followed by a co-creation session to practice design thinking / service design and pinpoint the future challenges we will face in the roadmap to (re)design the digital public services experience in 12 policy areas for the benefit of all citizens.
The workshop is addressed to officials from the public administration, design and IT professionals, academics, researchers, business executives, policy makers and active citizens.
How we shall work
After reflecting as a team on what citizens and businesses currently experience when receiving services from the public service and what they might expect or even demand from a modern, digital state- we will discover by co-creating, the future challenges that we need to address to make this new unique experience we have collectively created, actually happen.
The workshop consists of two (2) sessions:
Session A: Internationally acclaimed speakers will present the Service Design methodology as well as case studies of successful public service transformations.
Session B: Groups of participants divided by policy areas (indicatively: Public Administration – Local Government, Education, Research – Innovation, Health, Health Provision, Social Insurance, Economy – Development, Agricultural Development – Food, Justice – Civil Protection, National Defense –Foreign Policy, Culture – Sports, Political System) will apply service design concepts and tools to envision the needs of citizens when experiencing a digital public service and highlight the future opportunities / challenges to actually (re)design and deliver them to citizens or businesses.
Watch live the workshop Session Α’ via GRNET’s ‘DIAVLOS’ web streaming service.
Pia Betton — DEDesign and Site Lead at Nutanix Germany
Pia Betton is a Design and Site Lead Officer at the Nutanix branch in Berlin. With over 20 years in design and experience in the areas of branding, innovation, user experience and communication, her work has won numerous awards in international competitions, while she has been a jury member and given lectures in conferences across the globe.
Michael Lejeune — USACreative Director Los Angeles County Metropolitan Transportation Authority (LA Metro)
Michael Lejeune is Creative Director at the Los Angeles County Metropolitan Transportation Authority. His department has been, for more than 15 years, responsible for the creation of award-winning communication material for the 3rd largest US transportation service. Among other things, they have produced advertising, space and direction graphics, itineraries, maps, trains and bus branding, as well as the entire online presence of the service.
Victoria KalogirouProgramme Manager – EU policies / SNE on Interoperability in Public Services
Victoria Kalogirou is a Programme Manager for EU policies and a Seconded National Expert at the European Commission’s Directorate-General for Informatics (Interoperability Unit – D2). She has substantial working experience in the area of eGovernment and eBusiness. In the Greek Ministry of Administrative Reform and eGovernance, she worked as ICT policy officer and ICT Programme Manager, where she collaborated with National and European public administrations and policy makers. She was also involved in – and coordinated – CIP and FP7 Large Scale Pilots, and participated in actions for implementation of digital government and innovation in the public sector from the Cabinet of the Minister and her Directorate, as an official. Victoria holds an M.Sc. in Technology Education and Digital Systems, eLearning track from the Department of Digital Systems University of Piraeus, Greece and a BSc. in Information Technology from the Hellenic Open University. Her MEng research – at the Department of Information and Communication Systems Engineering University of the Aegean, Greece – focuses on the Interoperability in National Public Administration, Technologies and Management of Information and Communication Systems. Her research interests include, among other, eGovernment, interoperability, eLearning, digital transition in public administration and security awareness.
Thank you for your interest in participating in the Service Design Workshop. The online application form closed on 22 November and applications are being evaluated by the Workshop Organizing Committee. After the final selection, the participants will receive a personal confirmation letter.
If you would like to stay updated on future DigiGov activities, subscribe to the following form.
ATHINAIS Cultural hubKastorias 34-36, Votanikos, P.O.: 104-47
Rooms Silk A, Silk B
- [Video] Service Design: Buzzword or Magic Method?, Pia Betton at NEXT Conference 2012
- [Video] A Cooler Ride, Michael LeJeune at Hammer Museum, USA
- [Book] Digital Transformation at Scale: Why the Strategy Is Delivery, Public Digital, 2018
- [Article] Most of government is mostly service design most of the time. Matt Edgar, 2012
- [Book] This is Service Design Thinking: Basics, Tools, Cases, Marc Stickdorn, Jakob Schneider, 2012
- [Article] Design Thinking in Singapore’s Public Sector
- [Case study] Aadhaar: Giving an Identity to India (A), David Eaves & Daniel Goldberg
- [Case study] UK Government Digital Service: Moving Beyond a Website, David Eaves & Daniel Goldberg
- [Case study] Hacking Bureaucracy: Reimagining California’s Food Stamp Program in the Digital Age, Laura Winig, David Eaves